MacAnswer has specialized in implementing Macintosh-based practice management systems since 2000. We are an independent small business so we can recommend the right hardware and software to maximize efficiency, stability, and flexibility of your office network. Consolidate to a single point of technical support to manage your entire digital world of Macs.
MacAnswer is the answer!
Medical
We specialize in working with healthcare practices who want the stability, longevity, and appeal of a Mac-based office. The tools with which you manage your practice are as important a foundation as the staff using them. Let us help you build a solid foundation for the day-to-day operation of your business.
Practice Management
We represent MacPractice software in Pennsylvania, Virginia, Maryland, West Virginia and Delaware. MacPractice for OS X is a revolutionary, best-of-class practice management and clinical software for the Mac with specialized versions of the cutting edge program for doctors, dentists, optometrists/ophthalmologists, and chiropractors.
Training
Initial training is essential for new MacPractice users to master basic tasks and determine how to integrate this powerful program into their workdays. When that is achieved, advanced training, which we call our Skills Clinic, will streamline and expand use to address the demands of today’s fast paced office while taking full advantage of MacPractice’s robust but intelligent design.
Onsite training is offered at full-day, half-day, and hourly rates. Remote training via screen-sharing is also available.
Incentive Programs
Will your office have reimbursement from Medicare or Medicaid cut because you haven’t achieved compliance with government standards for Electronic Health Records? Implement our three step approach to achieving and maintaining compliance with these complex programs.
We can assist with Meaningful Use, PQRS, and your Security Risk Analysis needs.
Orthodontists
We’ve been working with orthodontists and topsOrtho for 15 years and have installed topsOrtho in more than 60 offices nationwide. Don’t just hire an “IT Guy” to set up your new system. Hire a company with many years of experience and dozens of successful installations under its belt, We have extensive experience with digital pan/ceph and 3D units. We are also intimately familiar with topsOrtho itself having provided technical
support to tops users for more than 4 years.
Practice Management
We represent MacPractice software in Pennsylvania, Virginia, Maryland, West Virginia and Delaware. MacPractice for OS X is a revolutionary, best-of-class practice management and clinical software for the Mac with specialized versions of the cutting edge program for doctors, dentists, optometrists/ophthalmologists, and chiropractors.
Legal
How efficient would it be to have all your contacts—prospects, clients, colleagues, co-workers —in one system where you and your staff can link and manage all the information for cases, appointments, tasks, workflows and documents? The list goes on. Plus, remote access to all of this from your iPad or iPhone. Stop dreaming about efficiency and realize it!
Implementation
If you are new to Macs, we’ll guide you through the transition to this wonderful new world. If you have an existing Mac system, we’ll assess it and guide you from there.
Training
A powerful tool is nothing without the knowledge and skill to use it. We’ll work with you to determine where you need help and provide the training you need to succeed. Onsite training is offered at full-day, half-day, and hourly rates. Remote training via screen-sharing is also available.
Integration
Choosing a Mac system doesn’t mean you have to leave PC-only applications behind.
We are experts at connecting and sharing across platforms. Let us evaluate your one-of-a-kind challenge.
Remote Access
You need access to files on your server while outside your office but you’re also legally obligated to protect client/patient information. We will propose a solution that protects confidential data while offering the reliability you need.
Network
Your in-office network is like the blood pumping in your veins. When it slows down or is interrupted, the whole body is affected. Or comes to a dead stop. Network problems can be tedious to diagnose because of the number of potential causes, but we’ll keep working until you have the speed and reliability you need.
Peripherals & Paperless
When printers, scanners, or multifunction machines don’t want to play nicely with your other hardware, let us help you identify the problem. We can also get you started on the path to a paperless office.
Imaging Software
There are powerful tools such as Osirix for working with and sharing images in your practice. Why not leverage technology so all your clinical staff can work smarter? Whether you need a single workstation or a multilocation PACS system, MacAnswer can provide the solution.
Medical Equipment
Digital imaging is here, but getting your devices to put images where you want them in your system isn’t always easy. If someone is telling you “it can’t be done,” chances are we’ve done it.
Give us a call.
Remote Access
You need access to files on your server while outside your office but you’re also legally obligated to protect client/patient information. We will propose a solution that protects confidential data while offering the reliability you need.
Support
We can help many people remotely through screen-sharing with your computer and a phone call, but we can’t help you if you don’t call.
Hourly
We’re happy to help by the hour to evaluate your problem. We may request a credit card number from new clients.
Contract
Macs provide a very stable environment, but some busy offices with complex integrations want the guarantee of quick technical support and a predictable monthly IT expense. Our contracts are tailored to the size of your practice, so ask us for your specialized quote.